Booking Info During COVID 19
Your safety has always been our top priority; only now there is a new "hazard" that we are navigating, COVID-19.
Our booking and cancellation policies have changed. Please read the information below to make your online booking care-free.
All guests must wear masks while in our store, checking in and signing waivers. Once guests have their gear and are outside they may take off their masks and distance themselves from other cohorts.
Should we need to drive to a trailhead to start a tour. Each cohort will drive their own vehicle to the trailhead after checking in and getting directions from their guide.
Staff and guides wear masks while indoors, wash and sanitize their hands and high touch points regularly and disinfect gear after each use.
Our rental / retail shop is open for walk-in guests. We will be implementing a one-way flow during busy times and have reduced our in-store capacity to allow for social distancing.
- All guests must perform a self assement prior to showing up for their tour or lesson.
- If they are showing any signs of COVID-19 please call 403-591-7000. If you are contacting us outside of business hours please email us at info[at]kananaskisoutfitters.com with a contact number. We will call you once we are open.
- Guests which cancel due to symptoms will be given a full raincheck. Cash refund will only be available if you cancel 72 hours+ prior to your departure.
Tours and Rental Bookings