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Cancellations or changes made to bookings more than 72 hours away: We will fully refund your purchase, less a $10 admin fee, onto the card that was used for payment. You can cancel your booking by calling 403-591-7000 or emailing info[at]kananaskisoutfitters.com . Please allow 3-5 business days for the refund to process.
Cancellations made 71- 12 hours of start time: No refunds will be provided, but we will provide a 50% credit to use towards a future booking. You can cancel your booking by calling 403-591-7000 or emailing email@example.com
No shows: A booking is considered a no-show if we aren't notified about a booking cancellation at least 12 hours prior to the start of the booking. Arrive on time, as departures will be leaving on schedule. No refunds or credit will be given for no shows or late arrivals.
If you enjoyed your experience and would like to show your appreciation, our guides will be grateful.